Help centre
Write to us about installing the app, signing in, moving to a new computer, your plan or anything else. We reply by email.
Questions
Common questions.
- How do I install Vettamed Desktop?
- Download the installer for your computer from the download page and open it. Vettamed Desktop runs on macOS 12 or later, on Apple silicon or Intel, and on 64-bit Windows 10 or 11. Then sign in with the account created when you bought your plan.
- I did not receive the email to set my password.
- Check your spam folder first. If it is not there, write to us from the address you used at checkout and we will send a new link.
- I am moving to a new computer.
- Protected sessions are tied to an authorised device. Write to us from your account email with a short explanation, and we will move your access to the new computer.
- Where is my receipt?
- Lemon Squeezy, our payment provider, emails a receipt when you buy and handles VAT. If you need it again, write to us with the email address used at checkout.
- I think a question or its answer is wrong.
- Use the report button in the review screen of Vettamed Desktop. The report reaches the content team with the exact version you saw. You can also write to us.
- Can I get a refund?
- Plans bought from 2 October 2026 start immediately at your request at checkout, and once access has begun they are not refundable. Earlier purchases keep the terms they were bought under. Section 6 of the Terms of service sets this out in full.
- Is Vettamed connected to Humanitas University?
- No. Vettamed is independent. For questions about the HUMAT itself, such as registration, dates or accommodations, contact Humanitas University.
Support
Write to us.
Include your account email and, where it is relevant, your operating system, the app version and what you were trying to open. We reply by email.
You can also write directly to support@vettamed.com.